Mar 14, 2012 #16 L. Laserawesome macrumors member. i called fedex and they said they would call me within 24 hours. Apparently, if there's no movement today, I have to call Apple because UPS lost the package. My phone has been supposedly been sitting in Lexington, KY, for over 24 hours now. Lost IPhone Trade In. That’s all they could tell me. Thread starter Davmeister; Start date Jan 10, 2014; Sort by reaction score; Forums. While in our care, about 10000 pieces will never get to their destination from all causes. I did exactly as told. then i saw that the single clear tape securing the box has been cut, it was tampered. Original poster. Thank you FedEx! Mar 7, 2012 48 0 Boston, MA. I was delivered a Macbook pro via Fedex but they lost the package. i tried to see if i can still catch the fedex guy, but he drove off already. The FedEx truck showed up as expected the next day, the carrier picked up the package. Well I was at work and there is not Catchman. Lost package from Apple. No. Submit a Claim for Lost or Damaged Shipments. Send out over 1200 packages in December for my customers. Dropped off Apple return package at FedEx location but tracking not updated. Thanks to all the FedEx workers that are actually honest! Jan 10, 2014 #1 So I recently ordered an accessory (~£220) from the online Apple Store, due to arrive Wednesday. I ordered and Apple watch on sale and it was sent by Fedex. Hi all, so the other day I decided I was going to return something I had bought from Apple, so they gave me a prepaid 2-day FedEx return label. ... the package was lost per APPLE. Ground Shipment. And no problems. These shipments include FedEx Ground, FedEx Express and FedEx SmartPost ®.If an online store has provided you a return label with another shipping service, you won’t be able to return your package at a FedEx location. my dad received the package cause i was in the bathroom. Seems like a bad apple. I check my email and it said it was delivered and signed for by Catchman. I didn't see any update or got a refund for 10 days. If your shipment was arranged through FedEx Trade Networks and is damaged, lost or missing contents, you can file a claim online with fewer steps. Texted with Apple help for over an hour but receive TERRIBLE service. Mac Basics, Help and Buying Advice . Time Sensitive. when he handed me the box, it was so light, i shook it. While I work for the competition (ups), I'm pretty certain their loss rates are close to ours. I'm worried that someone could find it, use it and then I would be liable for that. Got the return label, called for FedEx to pick up. So I sent out an iPhone trade-in November 21st from my local FedEx to Apple. Apple is going to create a new order..looks like I may get it for Christmas. same thing happened to me today. It would be faster. I packaged the item and attached the label and took it to my local FedEx … After an investigation, they sent me another one. Only FedEx shipments can be processed at a FedEx location. Called FedEx this morning as it’s been a week since any movement has happened and they said call the shipper and have them start lost package procedures. apple called fedex to have them physically check the package. So I did the right things sent it to my work. Macs. its not that my tracking number doesnt work, its that FEDEX DOESNT HAVE A PACKAGE FOR ME. Looks like it was a package handler so be cautious ordering online. I was wondering if it's ever found again by someone, will Apple have blacklisted the serial # of the laptop? May 7, 2009 331 87 London. Other. So from a gross numbers standpoint, it looks hideous. So I guess now I just have to deal with Apple, which is probably easier anyways. Davmeister macrumors 6502. I called UPS as it was originally scheduled to be delivered to Mississippi today. 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